I am not being compensated in any way to do this review. This is all me. Just thought I'd help some other parents out there. If you are not a parent or a soon to be parent, I'd totally ignore this post. For real.
When I was pregnant, I did a bit of research on what monitor to get. Although we heard a lot of "what do you need to see him for?" and "in my day, we just used our ears", we knew we wanted a video monitor. I'd seen my friend's and I loved the idea of being able to see Luca while he was in his crib so that I could know whether or not I needed to go in the room and check on him. (I would actually go so far as to say it was one of my favourite 'must haves', especially during sleep training).
We decided on the
Summer Infant Baby Touch Screen Colour Video Monitor
. It was pretty fancy - touch screen interface, night vision and you could make the camera move so you could see all parts of the room. It has a bunch of other features but I'm not going to list them.
Anyways, I'm sad to say but we've had a number of problems with this monitor. So bad that as of yesterday, I am on my 3rd replacement monitor (so 4 total).
#1 - this one made some CRAZY loud noise when the volume was on (even at the lowest setting). Granted, had I known that I would usually just turn the volume off, maybe I would have kept it, but I thought that using the volume at night seemed like a good idea). I called customer service and they couldn't fix it, so they sent me a new one. Great customer service.
#2 - this one had a problem with the 'touch' buttons - I couldn't pan the camera in one direction. This one also went back, but of course their policy on returns had changed so I had to pay to ship it back. Not too bad, but annoying.
#3 - I used this one the longest. I thought it was fine, until I moved the camera 5 feet away from Luca's crib. Then the night vision picture looked like this:
Um ya - that looks bad, right? So I tweeted Summer Infant and they replied really quickly saying that was NOT right and would send me another one. By this time, I explained my frustration over all of the problems with these monitors and they said that if I wasn't 100% happy with the new one, they would refund me for the original and I could send it back. I'd have to pay for shipping again, of course.
#4 - so far this one is fine, but honestly not much better than the above. Maybe my expectations were too high and I thought this one would just work and look good, but it was still pretty fuzzy at night unless it was right next to Luca, which is almost impossible now that he is standing in the crib and grabbing anything he can reach.
So I started leaning towards returning everything and starting over. I think that having to go through 4 monitors to find one that worked is ridiculous, and didn't leave me with a lot of confidence that #4 would continue to work.
Before sending them all back, I figured I'd order a new one to see the difference. On the recommendation of a bunch of people, I ordered the
Motorola Digital Video Baby Monitor with 3.5 Inch Color LCD Screen
. It has pretty much the same features as the BabyTouch (minus the touch screen) and also includes a temperature gauge so I can see how hot or cold it is in the nursery.
It came really quickly from Amazon.ca which is good because I wanted to get this all figured out quickly as I'd have to send at least 2 back. Plugged it in and tested it out. It worked. That is a good start :-)
Here is a comparison (albeit a crappy iphone picture of the comparison) showing both cameras in the same spot watching lil'Luca sleep.
The Motorola is on top, and the BabyTouch is on the bottom. What do you think?
J and I both thought that the Motorola seemed much clearer and that after all of the problems with the Summer Infant BabyTouch we should just wipe our hands clean and start over. So back they go!
Of course - time will tell whether they actually refund me and don't give me any hassles, but so far their customer service has been fantastic so I hope that continues so that we have an amicable break up. I will let you know.
One last comment - I think it is AWFUL that Summer Infant is now making the customer pay for return shipping in all situations. By the end of this, I will have probably paid 30-45 in shipping fees for a monitor that (until #4) has been clearly defective. That is a problem with the product, not the customer. I'm sure they implemented the new policy because they were spending so much money for the shipping because so many are being returned. If you google Summer Infant you will see LOTS of praise for their customer service, but if what makes the CS great is that a) they get called, A LOT, and b) they are quick to send out new units, then there are a lot of shipping charges being paid by the customer (and a lot of problems with the product!). Sigh.
Anyways - I'm not saying Summer Infant is bad - I just think that one particular policy is bad (and as it ends up, expensive).
Hopefully I have better luck with the Motorola!!